Shipping & Delivery on PlayMerrily & JollyDollies
Our UK shipping prices are calculated upon the cost of the order and have been set to not exceed the actual cost of delivery. There will be a small number of orders where the cost of delivery is less than charged and in these cases we will be very happy to refund the difference.
We despatch orders Monday to Friday and we aim to depatch all orders received before 12pm on the same day.
Standard (Royal Mail 48)
Express (Royal Mail 24)
DPD (Next Working Day)
|Up to £15||£1.95||£3.95||£6.95|
|£15 - £30||£2.95||£4.95||£6.95|
|£30 - £40||£3.95||£5.95||£6.95|
The Standard service uses Royal Mail 48, a non-tracked service for parcels upto 2kg. Delivery time is usually 2-3 working days (~95% achievement) but can take longer at busier times of the year or when the service is disrupted due to weather, traffic or industrial action. For parcels too big to be sent by Royal Mail 48, a low-cost courier service will be used at no extra charge..
The Express service uses Royal Mail 24, a non-tracked service for parcels up to 2kg. Delivery time is usually the next working day (~95% achievement) but can take longer at busier times of the year or when the service is disrupted due to weather, traffic or industrial action. For parcels too big to be sent by Royal Mail 24, the DPD (next working day) courier service will be used at no extra charge.
The DPD (next working day) service is a fully tracked, next-day service with the DPD Predict feature, which will send the customer an email with an estimated delivery window and options to reschedule the delivery if necessary. Delivery time is next working day (>99% achievement) but can take longer at busier times of the year or when the service is disrupted due to weather or traffic problems. This service does not deliver on Saturdays so if you need a Saturday delivery please contact us and we will try to help.
UK Out Of Area Addresses
For the following UK addresses we will use Royal Mail services where the size of package is small enough but where we have to use couriers we will charge some of the additional costs associated with those services:
Northern Ireland, Isle of Man, Channel Islands, Scottish Highlands and Islands, Isles of Scilly.
|Up to £15||£1.95||Royal Mail 48||3-5 Days|
|£15 - £30||£4.95||Royal Mail 24/48||2-5 Days|
|£30 - £50||£7.95||Royal Mail||2-3 Days|
|£50 - £100||£11.95||DPD||2 Days|
|Over £100||FREE||DPD||2 Days|
The service used may be different to that listed as "typical" due to size and weight of the parcel but if the service cost is significantly lower than the charge then we will be happy to refund the difference.
We will always aim to send overseas orders by the most cost-effective means. Where parcels are small enough we will send by Airmail, while larger parcels will have to be sent by courier. Please go to your shopping cart and enter your destination country to get a quote for the shipping rate.
All Overseas Shipping Rates are subject to change due to ever shifting market forces. If your parcel can be sent more cheaply that charged, we will refund the difference however, if a courier rate cannot be obtained cost effectively for your consignment, we reserve the right to ask you if you would like to pay an increased rate or have a full refund and cancellation of order.