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Terms & Conditions

Terms & Conditions.

The following constitutes our terms and conditions. If you purchase from us you will be asked to read and accept these terms at checkout. Agreement by ticking the box at this point confirms you agree to these terms. Further information on shipping, privacy, returns and using the site are available by links to the bottom left of every page of the site.

SPECIAL OFFERS ON OUR SITES. Only items specifically annotated as part of the deal, immediately below the price on each product page, are eligible to take part in these offers. 

Please note the name of the goods should be regarded as correct; some items may have additional "lifestyle" or "ambiance" photos beyond the initial photo which show other goods not included in the price.

We endeavour to keep our pricing and stock levels correct on our website at all times, however we reserve the right to cancel a sale should we be unable to fulfil it or should the item be priced incorrectly. In the event of the second instance, we will offer the customer the option to pay any additional cost required if it is possible to contact them.

In the event of an item no longer being available, we will endeavour to send it out separately as an "item to follow" within a reasonable time. However, we will also offer the customer an alternative product or a full refund.

At times we may run special offers relating to a value of purchased goods or a specific brand. Please note that unless otherwise stated, these offers relate only to the value of goods placed in the basket and do not include money spent on shipping. If the correct spend has been achieved, the free gift will appear within the basket automatically. If it does not, the order has not qualified for the gift and it will not be included in the shipment. Please ensure any expected gifts are listed among your goods at  the time of checking out.

Placing an order does not constitute a binding contract with us to provide the goods. In the event of our being unable to fulfil the order, we reserve the right to cancel it completely.

Items cannot qualify for more than one deal at a time; for example, a bundled deal with a discount WILL NOT also form part of a "cheapest of 3 items is free" deal. Due to the nature of these bundles and site software, they may show up in a section as part of the deal but are specifically excluded.

Items must be paid for at time of purchase or by cheque or telephone within 7 days. Goods shall not be despatched until payment has been received in most cases. If instant payment by credit/debit card or Paypal is not made, we cannot guarantee that items will still be in stock when payment is received. Title does not pass to the customer until they have been paid for and received.

Our payment systems (Paypal and Sage card processing via an HSBC merchant account) only allow us to take full payment for all requested goods at time of purchase. If an item is out of stock or may be delayed, will will offer a refund or keep the item as a paid for "Item to follow" until it is available, so long as this will be within a reasonable time.

Where an organisation pays by Purchase Order, payment must be received within 7 days unless other terms are agreed.

The responsibility for ensuring the delivery address is correct remains with the customer; we are unable to check addresses to ensure they have been correctly inputted by the customer due to the volume of orders we process. If an order is not received due to incorrect delivery details being supplied, we will resend the items once they are returned to us as undelivered by Royal Mail.

We reserve the right to replace a product to one of a similar or higher specification should we need to do so, in the unlikely event of being unable to supply the exact product. This is most likely to occur in the event of a stock shortage or where a manufacturer has altered a product beyond the bounds of normal tolerance. In general terms we would normally contact a customer to discuss this prior to despatch, although this cannot be guaranteed. If no substitutions are acceptable, please make a note of this in the comments box at time of purchase.

In some cases, goods may differ slightly from the pictured product, usually due to tolerances built in to the manufacturing process. We reserve the right to alter specifications without prior notice. All sizes and weights are given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic images and calibrations of different output devices. A name given to a product is not necessarily representative of the colour - for example a "blue block" could have red writing on it. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault. Wood is a natural product and the grain or shade will vary from piece to piece, manufacturers normally use different grades of wood for items. The majority of our wooden items are hand made individually and therefore each item will be unique.

Playmerrily Craftmerrily send orders out on a daily basis, Monday to Friday. We endeavour, but do not guarantee, to send items out within 48 hours. We use Royal Mail Business Post and a variety of couriers to fulfil our despatch requirements. If a specific method of delivery is not suitable, you must let us know in the comments box at time of purchase. We reserve the right to use good quality recycled packaging which comes to us via our suppliers and may have the names of branded goods on the outside. Although we will aim to not use a box relating to the goods inside for privacy reasons, we cannot guarantee to do so. Please request a plain box in the comments box if this is important.

We offer two varieties of shipping. The site is automatically set to our superior service which is £4.95 and constitutes a tracked service by courier, first class recorded or special delivery. If you choose to alter the shipping option to our second service, this is a second class and untracked service which normally takes 2 to 4 working days. In the event of choosing the cheaper service, you accept that Royal Mail's normal 15 working day lost parcel rules apply. In the event of the item going missing in the post, we will require to give it 15 working days to arrive; if it does not arrive in this time, we will refund or replace the order.

Playmerrily Craftmerrily is bound by the distance selling rules laid down by Trading Standards. In this respect you are entitled to return goods within seven days of receipt for a full refund if they do not suit your needs. This does not include the cost of return postage.

Last edited: 10/10/17

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